Free. Standard shipping costs nothing on every order, with no minimum.

You have 30 days from delivery to return an item. It must be unworn, unwashed, in its original condition, with the tags still on. Full details are in the Refund and Return Policy.

Email customer support at support@kategrana.com, Monday to Friday, 9:00 AM to 5:00 PM.

You get a tracking link by email when your order ships. Allow 48 to 72 hours for the first scan to appear.

Usually 7 to 11 business days in total: 1 to 3 business days to prepare the order, then 6 to 8 business days in transit. Orders placed after 6:00 PM CST count from the next business day. These are estimates.

Yes. Email support@kategrana.com within 30 days of delivery and tell us what you would like instead. Depending on the exchange, a shipping fee may apply.

Once your return arrives and is checked, we confirm whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it. If nothing has arrived 15 business days after approval, email support@kategrana.com.

Email support@kategrana.com with your order number. We send you a return authorization and the address to use. Do not post anything back before you have it, because unauthorized returns cannot be accepted.

If you changed your mind, you pay the return postage. If the item is faulty, damaged in transit or not what you ordered, we send a prepaid label.

Email support@kategrana.com with your order number, and photos if anything arrived damaged. We open an inquiry with the carrier and, once the loss or damage is confirmed, we send a replacement or a refund.

One limit: once the carrier marks a parcel as Delivered, KATE GRANA cannot be held liable if it is lost or stolen after that. If your doorstep is not secure, watch the tracking and bring the parcel in quickly.

Within 2 hours of ordering, yes. Email support@kategrana.com with your order number and we will fix the address or cancel. After the order has been processed, we cannot change it.

Check your order when it arrives. If something is faulty, damaged or not what you ordered, email support@kategrana.com within 7 days of delivery with your order number and photos. We review them and arrange a replacement or a refund. We cannot accept claims after 7 days.

Yes we do ship internationally

The payment options available to you are shown at checkout, and every charge is in US dollars. Checkout is encrypted and your card details go straight to the payment processor, so we never see your full card number. See the Payment and Security page for more.

No. We cannot deliver to PO Boxes, APO, FPO or DPO addresses, or restricted areas. Please use a home or business address.