Shipping policy

Here is how an order gets from us to you.

Where we deliver

To any standard street address in the United States. Carrier and route vary a little by destination and by what is in the parcel.

Getting it ready

We pack and hand an order to the carrier within 1 to 3 business days. Business days are Monday to Friday; weekends and public holidays do not count. Busy periods can stretch that a little, and if yours does we will tell you.

Shipping is free

Standard delivery costs nothing on any order. No minimum, no code. The price at checkout is the whole price.

How long it takes

  • Getting it ready: 1 to 3 business days
  • On the road: 6 to 8 business days
  • All in: 7 to 11 business days
  • Daily cut off: 6:00 PM CST. Anything after that joins the next business day.

These are estimates. Carriers get delayed and weather happens, and when they do we appreciate your patience.

Changing or cancelling

We start on orders quickly, so the window to change one is short. To fix an address or cancel, email support@kategrana.com within 2 hours of ordering. Once the facility has processed an order it can no longer be changed or cancelled.

Tracking

A tracking number lands in your inbox the moment your order ships. Give the carrier 48 to 72 hours to scan it and show the first movement.

Where we cannot deliver

PO Boxes, military addresses (APO, FPO and DPO) and restricted areas are outside what we can ship to right now. Please use a standard home or business address at checkout.

Failed deliveries

When an address is wrong or a carrier cannot complete a delivery, the parcel may head back to our facility. We will get in touch to arrange another shipment; a fee may apply for the reshipment.

Once it is delivered

Every order goes to the address you enter at checkout. From the moment the carrier records it as Delivered, KATE GRANA is not liable if it is lost or stolen after that. If parcels are not safe where you live, keep an eye on the tracking so you can bring it in as soon as it arrives.

Lost on the way, or damaged

If a parcel goes missing before it is delivered, or turns up damaged, email support@kategrana.com straight away with your order number, plus photos of the item and the packaging where there is damage. We raise an inquiry with the carrier, and as soon as the loss or damage is confirmed we arrange a replacement or a refund to your original payment method.

Changes to this policy

We revisit this page from time to time. Whatever is published here is the version that applies.